FAQ

Entering/Exiting
All Soundwave events are 18+ and valid government issued ID is required for admission.

Any AHS regulations will be in place at the event and entry requirements may be subject to change.

Doors for Soundwave events open at 7:30pm and do not close for entry. There are no in and out privileges for Soundwave events. Once you leave the World Waterpark, you will not be permitted re-entry.
Change Rooms/Lockers
World Waterpark change rooms and lockers will be available for you to change and store your items. Regular sized lockers are $17 and jumbo sized lockers are $20. Both have all-night multi-entry access included.

When lockers sell out, bag check will be available upon entry for $10. There will be no in/out access for bag check.
Attire
Clean sandals or flip-flops are permitted, however you may go barefoot if you wish.
Swimwear is not mandatory. Some guests choose to wear summer attire instead.
All guests will receive a lanyard and plastic pouch for their belongings that they want to bring into World Waterpark.
Wave Pool/Waterslides/Hot Tubs
The waterslides and hot tubs are not operational during Soundwave events to ensure the safety of all guests.

The wave pool will be open to a depth of 3 feet; however the waves will not be turned on.
Tickets & Refunds
The tiered ticketing system rewards people for purchasing their tickets early. There is no difference between these tickets other than the price.

You can either print off the ticket or pull up the ticket and bar-code on a mobile device for entry.
VIP tickets include admission, VIP express entry, exclusive use to new washrooms, VIP lanyard, sound activated light up bracelet, and VIP bar area only accessible to VIP ticket holders.

Please note there is a limited amount of tickets available.

There are no refunds available for this event and all tickets are final sale.

You are welcome to sell your tickets privately. It does not matter which name is listed on the ticket as long as the barcode is valid. Each ticket has a barcode and once redeemed is no longer valid. Purchasers should be careful that they are not purchasing a duplicate ticket/barcode.

Soundwave is not responsible for lost or stolen tickets. Any damaged or altered tickets will not be accepted.
Drinks
Drinks on site are $10 incl GST.

Drink wristbands will be available for pre-purchase online or purchase upon entry with 8 drinks for $80 and include a $1 gratuity to the bartender. Wristbands are not refundable and valid for only the night of the event.

Drink wristbands can be purchased for a minimum of 1 drink or a maximum of 20 drinks.
Security & Identification
You will need to present valid ID to enter the event and must keep it on you at all times. All guests will receive a lanyard and plastic pouch for their belongings that they want to bring into World Waterpark.

Valid identification includes the following (must not be expired, must be 18+ years of age):
• Alberta or Out of Province Driver’s License
• Alberta Identification Card
• Passport
• Armed Forces Identification Card
• Canadian Citizenship Card
• Certificate of Indian Status Card
• Canadian Permanent Resident Card


If you have any security concerns, you may contact West Edmonton Mall Security at 780-444-4444.
Food
Food is available for purchase at Coconut Grove, located across from the VIP section on the south side of the park.
Cabanas
Cabana rentals and Bottle Service are available for booking. Visit Cabana page for more details
EXISTING TICKET HOLDERS
If you have existing tickets purchased until April 2022 from postponed events can I use it for the Oct 15 show? Yes tickets can be exchanged at the point of original purchase at the links below

If you would like to exchange an existing ticket you purchased from a postponed event for the October 15th show please follow the links below to exchange from the site you originally purchased from.
wem.ca/exchange
https://www.showpass.com/soundwave-october-15th/
If you have issues exchanging your ticket from Showpass, please contact support@showpass.com.


IF YOU ARE AN EXISTING TICKET HOLDER FROM THE POSTPONED AOKI EVENT YOUR CURRENT TICKET DOES NOT NEED TO BE EXCHANGED AND CAN BE USED AT THE DOOR FOR ENTRY
Make your next event a soundwave